Privacy Policy for WanderLuv

1. Introduction

This Privacy Policy ("Policy") describes how WanderLuv Platforms LLC ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you use the WanderLuv mobile application ("App") and its associated services ("Services"). WanderLuv is a Social Travel Lifestyle app designed to help users connect and match based on their travel plans. Personal information refers to any information that can be used to identify you.

Our commitment is to respect your privacy and comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This Policy aims to provide transparency about our data practices. WanderLuv Platforms LLC is the entity responsible for processing your personal information.

By downloading, accessing, or using the WanderLuv App or Services, you acknowledge you have read and understood this Policy. If you disagree with this Policy, please refrain from using the App or Services.

2. Information We Collect

We collect information necessary to provide, maintain, and improve our Services (connecting users based on travel plans), ensure security, and meet legal requirements. This information falls into several categories:

Information You Provide Directly:

• Account Registration Data: When you create a WanderLuv account, you may provide information like your name, email address, password, phone number, and potentially date of birth.
• Profile Information: You can enhance your profile by adding details such as a profile picture, biography, travel interests (e.g., travel style, preferred activities), hometown, languages spoken, and other relevant details to help connect with travel companions.
• Travel Plan Information: To facilitate matching, you provide details about your travel plans, such as destination(s) and travel dates. You "verify" this information by inputting it into the App.
• User-Generated Content (UGC): This includes messages exchanged with matched users, posts or reviews about destinations (if applicable), shared travel plan details used for matching, and feedback you provide through the App.
• Communication Data: Information you provide when contacting customer support or reporting issues.

Information Collected Automatically:

• Usage Data: We collect data on how you interact with the App, such as features used (e.g., searching for travel plans, matching with users), pages viewed, search queries, time spent in the App, and click patterns.
• Device Information: Technical details about your device, including model, operating system, unique device identifiers (e.g., Advertising ID), IP address, and mobile network information.
• Location Data: With your explicit permission, we may collect precise geolocation (GPS) to suggest nearby users with similar travel plans or approximate location based on IP address. You can control location permissions in your device settings. We will clarify the purpose when requesting permission.
• Log Data: Technical logs recording access times, system activity, and errors for troubleshooting and performance monitoring.
• Cookies and Similar Technologies: We may use cookies, SDKs, or similar technologies for analytics, functionality, and personalization. You can manage these via settings. (See our Cookie Policy [Link if applicable] for more details).

Information from Third Parties:

• Social Media Logins: If you log in via platforms like Facebook or Google, we may receive information based on your permissions (e.g., name, email, profile picture).
• Service Providers and Partners: Data from partners assisting with services like analytics, hosting, security, etc.

Sensitive Personal Information:

We generally do not collect sensitive personal information unless necessary for specific features (like precise geolocation for matching nearby users) and only with your explicit consent. We apply heightened security to any sensitive data collected.

Device Permissions:

The App may request permissions (e.g., location, camera for profile pictures). We will explain the need for each permission contextually. You can manage these in your device settings.

3. How We Use Your Information

We use your information for specific purposes, ensuring a legal basis under laws like GDPR:

4. How We Share Your Information

We may share your information with specific third parties under controlled circumstances:

• Service Providers: Companies assisting with hosting, analytics, security, customer support, etc. They access only necessary data and are bound by confidentiality and usage restrictions.
• Business Partners: We may partner with trusted companies for relevant offers or integrated features (e.g., travel information providers), but not for booking services. Sharing will be disclosed, and consent obtained where needed.
• Advertising Partners: If we use third-party advertising, certain pseudonymized or aggregated data (like device IDs or interests) may be shared. California residents have opt-out rights for this "sharing".
• Other Users: Your public profile information (username, photo, bio, shared travel plans) is visible to other users to facilitate matching and connection. Messages are visible only to the recipients.
• Legal and Regulatory Authorities: If required by law or legal process, or to protect rights and safety.
• Acquirers or Successors: In case of a merger, acquisition, or asset sale, user data may be transferred, with notification provided.

We do not sell personal information in the traditional sense without explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information. These include:

• Encryption (data in transit and at rest).
• Secure Authentication (including MFA options).
• Secure Coding Practices.
• API Security.
• Secure Data Storage Practices.
• Access Controls.
• Regular Security Assessments.

Despite our efforts, no system is 100% secure. Users should also protect their credentials.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy (e.g., maintaining your account, facilitating connections), comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location (e.g., EU/EEA under GDPR, California under CCPA/CPRA), you have rights regarding your personal information:

• Right to Know/Access: Request details about the data we collect, use, and share.
• Right to Rectify/Correct: Request correction of inaccurate data.
• Right to Erasure/Delete: Request deletion of your data, subject to exceptions.
• Right to Restrict Processing: Request limits on how we process your data in certain situations.
• Right to Data Portability: Receive your data in a portable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Opt-Out of Sale/Sharing (CCPA/CPRA): Direct us not to "sell" or "share" your data for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information (CCPA/CPRA): Limit our use of sensitive data to necessary purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights.

How to Exercise Your Rights:

Contact us using the details in Section 12. We will need to verify your identity before processing your request. We will respond within legally mandated timeframes. Requests are typically free unless manifestly unfounded or excessive.

Right to Lodge a Complaint: You can complain to a relevant data protection authority if you believe our processing infringes data protection laws.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your own, where data protection laws may differ. If transferring data subject to GDPR outside the EEA/UK/Switzerland, we ensure appropriate safeguards like Standard Contractual Clauses (SCCs) are in place.

9. Children's Privacy

WanderLuv is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under this age without verifiable parental consent. If you believe your child has provided us with data without consent, please contact us immediately to have it removed.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and personalization. Please see our [Link to Cookie Policy, if applicable] or manage preferences via App/device settings.

11. Changes to This Privacy Policy

We may update this Policy periodically. Material changes will be communicated via in-app notice, email, or other prominent methods before they take effect. The "Last Updated" date will be revised. Please review this Policy regularly.

12. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact:

WanderLuv Platforms LLC
support@wanderluv.app